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LIVECHAT Contact Center 5.5 |
LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website, the possibility of setting up link shortcuts and canned answers and also allows to transfer the customer between different agents without losing chat history. LIVECHAT Contact Center allows multiple conversations with customers, partners and employees at the same time. Also, more advanced users will appreciate the feature of tracking chat conversion in Google Analytics, calendar with Google Calendar and MS Outlook synchronization and departaments and rights management. Shared chat history and the fact, that every agent's activity is later reflected in the statistics system, make LIVECHAT Contact Center useful tool in online sales and support. The application fills the gap between phone and email communication. Customers and web visitors receive free and instant access to the needed information, while the agents can provide support up to 5 times more effective than on the phone, capturing customers directly on the website and guiding them through the sales process. If needed, the application allows agent to take over customer’s desktop if he agrees to it. All the data transmission in Contact Center is processed with SSL encoded protocol, what guarantees top security level and safe communication channel in the company.
| Click keywords in the tag cloud to find related products to LIVECHAT Contact Center 5.5 :
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boldchat, contact center, contact center software, customer service, live chat, live chat software, live chat solution, live help, live help software, live person, live support, live support software, online support, php live, support software, |
| All products of LIVECHAT Software - Update history - EULA |
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| Platform: | WinXP, Windows2000, Windows Media Center Edition 2005, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista Home Premium x6 | | Languages: | English Polish | | Category: | Business::Helpdesk & Remote PC | | Type: | Commercial | | Cost: | 36.00 US$ | | Size: | 7441 K | | Released: | 2008-05-06 | | Updated: | 2008-05-06 | | Submitted: | 2007-11-16 | | Popularity: | hits : 18, this month 1, last month 2 - downloads : 10, this month 2, last month 1 | | Screenshot: |  | Download LIVECHAT Contact Center 5.5 Now ! |
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ManageEngine SupportCenter Plus 6.5 by AdventNet Inc in Business::Helpdesk & Remote PC
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use ...
Freeware, 32060 K, 0.00 US$
Windows2000, WinXP, Windows2003, Linux
Related tags : Customer Support Software, Customer Service Management Software, Request Tracking, Service Level Agreement, Self Service Portal, Knowledge base, Trouble Ticketing System, Contact Management, SLA violation tracking, Workflow Management,
Download ManageEngine SupportCenter Plus
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(18)
[15]
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Released: 2007-11-05
Updated: 2007-12-10
Submitted: 2007-12-10
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LBE Desktop Helpdesk 4.0.143 by Leigh Business Enterprises Ltd. in Business::Helpdesk & Remote PC
Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintai ...
Shareware, 4207 K, 145.00 US$
Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000
Related tags : help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking,
Download LBE Desktop Helpdesk
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(267)
[69]
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Released: 2005-10-07
Updated: 2005-10-12
Submitted: 2004-09-15
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Request Tracker 3.1 by CyberNiche Software in Business::Helpdesk & Remote PC
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks of any call center. Track who requests what and when they ...
Shareware, 4807 K, 149.00 US$
Related tags : help desk, call center, helpdesk, workorder database, CRM, KMS, customer relations management, customer resource management, resource management, customer service, service report, work order, time management, time,
Download Request Tracker
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(170)
[45]
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Released: 2005-02-17
Updated: 2005-03-30
Submitted: 2004-12-20
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LIVECHAT ContactCenter 5.1 by LIVECHAT Inc. in Business::Helpdesk & Remote PC
LIVECHAT ContactCenter is a program for customer support online. It enables real time chat with website visitors or other operators. ContactCenter contains a conjugated feature - Business Instant Mess ...
Commercial, 4510 K, 33.00 US$
WinXP, Windows2000
Related tags : live chat, live help, live support, contactcenter, contact center, communicator, livehelp, helpdesk, help desk, IM, business instant messenger, live chat software, live help software, Live Person, live support software, support software, livechat,
Download LIVECHAT ContactCenter
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(58)
[40]
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Released: 2006-09-08
Updated: 2007-03-26
Submitted: 2006-07-05
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LIVECHAT Contact Center 5.5 by LIVECHAT Software in Business::Helpdesk & Remote PC
LIVECHAT Contact Center is a live chat software solution to provide online customer service and support sales through website. Contact Center provides website visitors with free contact channel with t ...
Commercial, 7441 K, 36.00 US$
WinXP, Windows2000, Windows Media Center Edition 2005, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista Home Premium x6
Related tags : live chat software, live help, live support, contact center, live chat, live help software, live person, live support software, support software, contact center software, php live, boldchat, customer service, online support, live chat solution,
Download LIVECHAT Contact Center
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(18)
[10]
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Released: 2008-05-06
Updated: 2008-05-06
Submitted: 2007-11-16
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